Frequently Asked Questions

We’ll give your key to one of the trusted cleaners in your cleaning team. We’ll ask them to sign a key/card allocation form for our records. We check all the keys/cards regularly to ensure they’re safe. In the unlikely event your key or security card goes missing, our insurance will cover its replacement cost.

Yes. All our cleaners provide a police check before they join our team.

We’ll allocate one or more of our experienced and highly trained cleaners to clean your building. If you like their work, we can make them your regular cleaners. We only hire cleaners with a valid Australian work visa and offer excellent working conditions to attract the best staff.

Yes, we have $20 million public liability insurance, the highest available in Australia.

In the unlikely event this happens, please let your client manager know immediately. They will either ask you to send them some photos or will visit you for a quick review. If the cleaning doesn’t meet the high standards we promise, we’ll re-do it at no extra cost, or we won’t charge you for the first cleaning.

We offer regular and one-off commercial cleaning, plus a range of speciality cleaning and maintenance services.

You can choose from regular cleaning products or eco-friendly, vegetable-based products. All our products offer an exceptional-quality clean.

Our head office is in Surrey Hills, Melbourne, but we cover the Melbourne and Brisbane metro areas.

We currently service within 25 to 30km of the Melbourne.

We can clean whenever you need us, seven days a week.

You can choose from regular cleaning products or eco-friendly, vegetable-based products. All our products offer an exceptional-quality clean.

Wherever you need us to clean. We’ll tailor your cleaning plan for your needs.

Perfectly Clean offers a wide range of professional cleaning services, including but not limited to:

• Commercial Cleaning

• Residential Cleaning

• Office Cleaning

• Supermarket Cleaning

• Window Cleaning

No problem. We’re happy to clean on public holidays. But if you don’t need us, please let us know 24 hours in advance.

Yes, and we only use Australian commercial-grade cleaning equipment and premium products to ensure you get the best quality clean.

We’ll allocate regular cleaners, but when your regular cleaners go on leave, another professional team will step in.

It’s up to you, but we recommend a weekly or twice-weekly clean for optimal cleanliness.

We used fixed rates for different cleaning tasks. Get in touch for an obligation-free quote.

We’ll generally invoice you, but you can pay by card, EFT or cash.

You sure can. Your client manager will happily arrange this for you.

Absolutely not. You’ll have a service agreement, which you can cancel at any time.

We have eco-friendly cleaning products available. All our staff also undertake training in environmentally friendly practices, such as how to dispose of rubbish correctly.