Our tried and tested approach to delivering an exceptional cleaning service

Step 1. Contact us

Get in touch with us to speak to a friendly CarePlus client service representative about your cleaning needs and goals.

Step 2. Consultation

A CarePlus team member will tour your home or workplace to examine all your spaces and learn more about your cleaning needs. They’ll also take you through our range of cleaning products.

Step 3: Custom cleaning plan

We’ll put together a personalised cleaning service plan outlining your cleaning schedule, inclusions and costs.

Step 4: Introductions

Once you’re happy with your cleaning service plan, we’ll introduce you to your client manager, who will be available for ongoing support.

Step 5: First clean

Your client manager will guide your cleaners through your cleaning plan as they complete your first clean. We’ll be in touch afterwards for your honest feedback.

Step 6: Regular cleaning

We’ll clean at the agreed times, and your client manager will perform regular inspections to ensure your clean continues to meet our high-quality standards. We welcome your feedback at any stage. 

Our client communications app

You can use our new client communications app to share feedback and requests with our team in real time. The app is part of our commitment to saving you time and hassle and delivering an exceptional client experience.